Refund policy

Return / Exchange

We offer returns for store credit within 21 days of your delivery date.

We have a 21 day return/exchange policy, which means you have 21 days after receiving your item to request an exchange or a return.

To start a return:

Email us at Hello@zarihi.com with your order number and return request in the subject line.

Once approved, you’ll have 5 business days to send the item back. You are responsible to return the item.

When we receive and inspect your item, we’ll issue your store credit within 24–48 hours to the email used at checkout. This digital gift card never expires and can be used sitewide including for sale items and new arrivals.

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ZARIHI Exchange & Satisfaction Guarantee

At ZARIHI, your satisfaction is always our priority. We want you to feel confident and exquisite in every piece you wear.

Complimentary Size Exchange

If your item doesn’t fit quite right, we’re happy to offer a one-time complimentary size exchange on eligible items. Simply contact us within 21 days of receiving your order and we’ll guide you through the easy exchange process.

Satisfaction Guarantee

We stand behind the quality and craftsmanship of our collections. If for any reason, you’re not completely satisfied with your purchase, our team will work with you to make it right whether through an exchange or store credit.

Conditions for Exchange

    •    Items must be unworn, unwashed, and in original condition with tags attached.

    •    Exchange requests must be made within 21 days of delivery.

    •    Complimentary exchange applies to size adjustments only (style/color changes may incur standard shipping).

How to Begin Your Exchange

    1.    Email our Client Care team at hello@zarihi.com with your order number and exchange request.

    2.    Return your item.

    3.    Once we receive your item, your new size will be shipped to you at no additional cost.

At ZARIHI, we believe every woman deserves to experience fashion that feels as luxurious as it looks. 

Need a different item?

We recommend initiating a return first, then placing a new order using your store credit. This is the fastest way to get what you want before it sells out.

**NO REFUNDS. STORE CREDIT OR EXCHANGE ONLY

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Damaged, Incorrect, or Defective Items

Please inspect your order upon reception and contact us immediately at hello@zarihi.com with photos if the item is defective, damaged, or if you receive the wrong item so that we can mail you out a replacement asap.

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Lost or Missing Packages

If your tracking shows “delivered” but you haven’t received your package:

1. Double-check the shipping address on your order confirmation.

2. Contact your local USPS carrier for help locating the package.

Still missing? Reach out to us at hello@zarihi.com and we’ll help you file a claim with USPS.

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Final Notes

• All return items must be unworn, unwashed, and in original condition.

• Items sent back without approval will not be accepted.

• All returns are for store credit only. No refunds.

Thank you for shopping with Zarihi, we appreciate your support and are here if you have any questions!